Self-referrals are welcome—you do not need a doctor’s referral to get started. We also gladly accept referrals from other healthcare professionals.

Once we receive your referral, a member of our intake team will reach out to schedule a brief phone intake. During this call, we’ll ask for some basic information such as your name, age, and a summary of the concerns you'd like support with. We may also ask about any past emotional or psychological challenges to help us understand your needs more fully.

The goal of this intake call is to ensure you’re matched with a therapist who is best equipped to support you. After the call, we’ll recommend a clinician whose expereince aligns with your goals and concerns.

To get started, we ask new clients to schedule a brief 15-minute intake call. During this call, we'll gather some basic details like your availability, but more importantly, we'll chat about your general mental health or relationship history and what you'd like to focus on in therapy. This helps us recommend the best clinician for your unique needs. Our goal is to make this process as smooth and supportive as possible—because finding the right fit is the first step toward meaningful change.

Unless otherwise discussed, therapy sessions are 50 minutes in length. The remaining 10 minutes of the hour are used by your therapist to review your file and complete session notes, which are important for tracking your progress and planning future sessions. If at any point you feel that a longer session would be helpful, you’re welcome to speak with your therapist about that option.

Yes! Our team of Psychologists and Psychotherapists offers virtual therapy to clients residing in Ontario, Nova Scotia, New Brunswick, Quebec, and Prince Edward Island (Psychotherapy only). The regulatory colleges in these provinces allow licensed Ontario-based practitioners to provide telehealth services, making it possible for us to support clients across these regions.

Session fees are payable after each appointment by credit card or e-transfer. A receipt will be issued once payment is received—please retain it for insurance reimbursement or income tax purposes.

If you choose to pay via e-transfer, please send your payment to payment@cpeh.ca prior to your session. No password is required.

All clients are required to have a credit card on file, even if you plan to pay by e-transfer. A secure and confidential form will be provided for you to safely submit your credit card information.

Yes. At the Centre for Psychology and Emotional Health, your privacy is a top priority. Both our therapists and intake team are registered or supervised under licensed healthcare professionals and are bound by the same ethical and professional standards of confidentiality. This means any information you share—whether during the intake process or in therapy—is protected and treated with the utmost respect and care.

What you share remains private, within the limits of the law. These legal and ethical limits—such as situations involving safety concerns—will be clearly reviewed with you during your first appointment.

Psychological services provided by registered Psychologists, Psychological Associates, and Social Workers are not covered by OHIP. However, they may be reimbursed through private extended health insurance plans or workplace benefits. We recommend checking with your specific provider to confirm the details of your coverage.

If you're paying out of pocket, please note that fees for psychological services are considered a medical expense and may be claimed as a tax deduction when filing your income taxes.

The Centre has a strict 24 business hours cancellation policy. Appointments cancelled, rescheduled with less than 24 business hours’ notice, or missed entirely will be charged the full session fee. For example, sessions booked for Monday must be cancelled or rescheduled by the previous Friday.

Your credit card on file will be charged for late cancellations or missed appointments. Please note that most insurance providers do not reimburse fees for missed sessions.

To get started, we invite you to schedule a brief 15-minute intake call with a member of our intake team. During this call, we’ll gather some basic information—such as your availability, general mental health or relationship history, and what you'd like to focus on in therapy. This helps us recommend a therapist whose experience and approach are best suited to your needs.

There’s no referral required, and this call is completely free with no obligation to proceed. Our goal is to make the process as smooth and supportive as possible so you feel confident moving forward with care that’s the right fit for you.

Yes. Our building is equipped with elevators and wheelchair-accessible washrooms to ensure a comfortable and accessible experience for all clients. If you have specific accessibility needs or questions, please don’t hesitate to reach out—we’re happy to help.